How can I make a booking?
You can make a booking through our website online.
Can I cancel my booking?
Yes. The Cancellations will be free with four hours’ Notice before the booked journey start time. But executive & VIP chauffeur bookings will require 24 hours’ notice. 50% cancellation charge will be applicable otherwise. All the cancellations must be notified to DirectWay Cars through e-mail at booking@directwaycars.co.uk or over the phone at +442034882930.
Can I pay with cash or card?
All journeys must be prebooked online and paid in advance. and we accept cash.
Are prices determined per person or per vehicle?
Prices are determined by the length of your journey and the size of the vehicle.
Do I need to confirm my booking?
Yes, we advise that you confirm your booking with us at least 48 hours in advance. Please print out your confirmation email or have this available to show on your electronic devices.
How early do I need to arrive at Heathrow airport before my boarding my flight?
You will need to be at the airport at least 2 hours before your flight. However, we recommend picking you up at least 1 hour ahead of time (depending on how far away you are from Heathrow Airport) to account for any potential road delays or traffic. The sooner you get to the airport, the less likely you are to miss your flight.
What if my flight is delayed?
The DirectWay Cars team constantly checks the status of departure and arrival flights. We will be informed if your flight is delayed and we will proceed to wait for you.
How much luggage can I take with me in the Car?
Our saloon cars will accommodate 2 large suitcases and up to 3 small cabin size suitcases. If you have more luggage than this, you will need to book one of our MPV vehicles.
When I land at Heathrow Airport, where can I find my DirectWay Cars?
We will be waiting for you outside the main terminal of international arrivals. We will send you details of the specific car and license plate number, as well as the phone number of the driver.
Where is Heathrow Airport located?
The address is Heathrow Airport, Hounslow, Middlesex TW6 1QG
Do You Charge Extra for Traveling into Congestion Charge Zone?
Yes,We do charge if the passenger is travelling to Congesgtion Charge zone ,Customer will receive separate invoice through email for the payment of £15.